Blank Login page appears when clicking on the My UND button?

Problem: Users who click on the My UND button and receive a blank login page. The local computer is trying to pull the login page from cache, it finds the page but no content. Thus, not allowing you to log into Blackboard.

Fix: You need to make some adjusts to your browser.

Internet Explorer:

1. Go to Tools > Internet Options > Delete Files > OK.
2. Go to Tools > Internet Options > Settings
3. Change to "Every visit to the page".
4. Click OK.
5. Click OK on the Internet Options window.
6. Restart Internet Explorer for the changes to take affect.

Netscape:

1. Go to Edit > Preferences > Advanced > Cache > clear Cache.
2. Check "Never" for the page to compare to the Cache.
3. Click OK.
4. Restart Netscape for the changes to take affect.

If you still have problems contact the Blackboard help line at 777-6305 or email us.

I Receive a "Base64Decode error" when clicking on the My UND button?

Problem: Blackboard users experiencing this Base64Decode error, is due to a plug-in called CommonName. CommonName is apparently one of those plug-ins for browsers that lets users key in anything (as in, not a URL) and goes to its own server to hunt up
what it thinks they meant.

Fix: To remove the "CommonName" program, use the Add/Remove Programs function in the Windows Control Panel, then reboot the system.

Windows Fatal Errors (Blue and White screen)?

Problem: Blackboard users experiencing Windows Fatal Errors (blue and white screen) when trying to log into Blackboard.

Fix: You are running an older version of McAfee Virus Scan software that crashes your machine when trying to log into any web page that needs a username and password. To fix the problem go to the HECN site and download the newer version of McAfee for your computer. If you still have problems contact the Center 777-6305.

What Name and Password do I use?

Problem: I need to access Blackboard to get my course material. What do I use for a username and password?

Fix:You should be able to log in to any Blackboard site by typing your UND Umail Login and NAID. Those from outside the University of North Dakota community can also log in, using the User Name: guest and Password: guest. People not enrolled in a particular course may be denied access to certain areas of that course's web site. You do not need a special password to log into Blackboard; you only need your UND Umail Login and NAID.

Your UND U-mail Username: Every UND student, full-time faculty member, and full-time staff worker has an e-mail address @und.nodak.edu (even if they use a different mailbox (i.e. @mail.und.nodak.edu, @hotmail.com, etc.). These students, faculty, and staff each have a unique identifier, known as the UND U-mail Username. This identifier, which comprises the first segment of the default UND U-mail e-mail address (firstname.lastname@und.nodak.edu), serves as the User Name for Blackboard. (For example, jane.doe is the UND U-mail Login for the e-mail address jane.doe@und.nodak.edu.)

If you do not have a UND Umail Username go to the Information Technology Systems and Services web page to activate your account or for help with your account.

Your NAID: All UND students are automatically assigned a NAID when they matriculate. Full-time UND faculty and staff should get a NAID when they are hired by the University.

If you have forgotten your NAID, you need to follow the instructions below.

Faculty: Dept secretary or check with the Registrar's office
Students: Check with your instructor or the Registrar's office
Registrar Office: 701.777.2711

The Blackboard system uses this browser-based user name and password authentication scheme to allow instructors the ability to secure sensitive areas of their courses. However, anyone can log into the public areas of any course, using the user name guest and password guest.

I can't access certain areas of a course!

Problem: I can't access certain areas within a course?

Fix: The Communication and Student Tools buttons of each Blackboard course are always secured. In addition, each course instructor can choose to secure other areas of his or her Blackboard course.

This means that only students, graders, course builders, teaching assistants, and/or instructors who are on the enrollment list for a course can access these secured areas of the course.

Student enrollment data for a Blackboard course comes from the registrar's enrollment data. If you are a student who feels he or she should have access to a course, please contact your instructor.

Instructors can add students to their course. The student must supply the instructor with their UND Umail Login and NAID.

Those who log in with user name guest and password guest cannot access secure areas of the course, such as Communication and Student Tools buttons.

I still need help! Who can I call?

Problem: I still can't get into my Blackboard courses, who can I contact?

Fix: Please contact the ITSS Help Desk at 777-2222. If you have other Blackboard-related questions, please contact your Instructor. If you still have problems contact the Center's Blackboard Help Line at 777-6305.